Get your heat pump through OVO.

We’re inviting a limited number of customers to test out a special heat pump offer, before we launch nationwide. Register your interest and we'll be in touch when we're installing in your area.

We'll invite you to check whether your property is suitable for a heat pump through the journey we've built with our installation partner Heat Geek and they'll provide you with an indicative quote.

If you’re happy with your quote, Heat Geek will take a £350 advance payment (taken off the final cost if installation goes ahead) and book in your design. consultation. During the design consultation, your Heat Geek engineer will check that a heat pump is definitely suitable for your home and finalise the heating design to make sure your system will be as efficient as possible.

They'll then send you the details and get your agreement that you're happy to move ahead with the installation.

Your Heat Geek engineer will be on hand to answer any questions so you have a single point of contact at all times. Once you're happy to proceed, Heat Geek will get the installation booked in and then take final payment once the job's complete.

You could be eligible for the Boiler Upgrade Scheme (BUS). It's a government-funded scheme to encourage homeowners to install renewable heating technology and lower their carbon emissions.

It’s been designed to help our nation reach that all-important net zero 2050 target. These grants will make £7,500 available up front, to support those installing an air source heat pump. If you get your heat pump through OVO, Heat Geek will check if you’re eligible and apply on your behalf.

Once a year you need to give certain parts of your heat pump a quick check over yourself – but the engineer who installs it will show you what to do. You’ll also find the info you need in the booklet you get with it.

It can also be a good idea to get an expert to check it once a year – some manufacturers will require a yearly full service to comply with manufacturers’ warranties. This service could cost between £170 to £200 a visit.

The short answer is yes. Although if you have an older, draughty home you might want to put in a little extra effort to make it more energy-efficient first. Otherwise it won’t be as cost-effective. Heat pumps work like a dream in well-sealed, ultra-energy-efficient homes that retain their heat for a long time. 

We’d always recommend insulating your home properly before considering a heat pump. Think about things like walls, your loft, and windows and doors. That way, when you make the switch to a heat pump you know your home will be keeping all that lovely heat inside.

Nope! Heat pumps are no louder than a traditional boiler – so your home can stay low-carbon, cosy, and peaceful at the same time.

It depends on the size of your home, how much heat you need, and the type of heat pump you choose. 

For a fairly simple installation of an air source heat pump in a mid-sized 3-bed house, you can expect 3 engineers to be on site for around 4 to 5 working days. Of those days, you might be without hot water for 1 or 2 days. 

When it comes to ground source heat pumps, your installer should be able to give you an accurate estimate of time after they’ve done the initial assessment. But you can expect the work to take at least a week.

With all this talk of “absorbing heat from the ground or air” you might be wondering how heat pumps cope in cold weather. The good news is that heat pumps can still work in very cold conditions – it’s just important to do your research and buy the right one. 

Heat pumps are used all over the world in much colder climates than the UK (think the USA and Canada). And some models operate in temperatures as low as -20℃ (like one from Mitsubishi). 

Heat pumps are around 4 times more efficient than gas boilers.² Heat pump efficiency is measured using Coefficient of Performance (CoP). This is calculated by comparing the amount of input to the amount of output. For example, if an air source heat pump uses one kW of electricity to produce 3 kW of heat, the CoP is 3. The higher the CoP, the better, as it shows your heat pump is more efficient.

We’re not offering gas meter removals as part of installations, but we can arrange for your meter to be removed. This would cost £106. Once removed, you’ll no longer have access to gas or pay a standing charge for your gas meter. If you leave your gas meter connected, you’ll continue to pay your gas standing charge. If you’d like to arrange for your gas meter to be disconnected, please email us at heatpumps@ovo.com. Or email us on smarthometrials@ovoenergy.com.